FAQ
FAQ
Quick answers for porcelain care, shipping, returns, and order support.
Frequently Asked Questions
How long does shipping take?
Orders are processed in 1-3 business days. Delivery usually takes 5-8 business days after dispatch.
How much is shipping?
Standard shipping is $5.99. Orders over $45 qualify for free standard shipping.
Can I return an item?
Eligible items may be returned within 30 calendar days of delivery. Please contact us before sending an item back.
Do you provide tracking?
Yes. Tracking information is sent by email after dispatch, and updates may take 24-72 hours to appear.
How should I care for porcelain pieces?
Handle items carefully, avoid sudden impact, and clean gently according to any care instructions included with the product.