Shipping Policy

Shipping Policy

This Shipping Policy explains how Dovqera processes, ships, and supports orders placed through Dovqera.com.

Processing Time

Orders are usually processed within 1-3 business days after payment confirmation. Processing time includes order review, item preparation, quality checks, and packing.

Delivery Time

After dispatch, delivery usually takes 5-8 business days. Delivery times are estimates and may vary due to carrier conditions, customs review, public holidays, remote-area routing, or severe weather.

Shipping Fee

Standard shipping is $5.99. Free standard shipping is available for orders over $45.

Fulfillment Origin

Orders may be fulfilled from our business registration address in China: Room 36, 3rd Floor, Building B4, Sunac Zhigu, No. 555 Wenhua Avenue, Hongshan Subdistrict, Hongshan District, Wuhan, Hubei, China / 湖北省武汉市洪山区洪山街道文化大道555号融创智谷B4栋3层36号.

Tracking

When your order ships, we will send tracking information to the email address used at checkout. Tracking updates may take 24-72 hours to appear after dispatch.

Delayed or Lost Packages

If tracking has not updated for several business days or your package appears delayed, contact us at service@Dovqera.com. We will review the shipment status with the carrier and provide the next available resolution based on the delivery record.

Address Changes

Please contact us as soon as possible if your shipping address needs to be corrected. Address changes can only be requested before shipment and cannot be guaranteed after fulfillment begins.